Quick meaning
A policy allowing you to send back an item at no cost if you are not satisfied.
Think of it like this
Like a try-before-you-buy arrangement where the shop pays postage both ways.
Where you may see this
You may see this in banking apps, checkout screens, delivery updates, and digital payment instructions.
Why it matters
Knowing the term helps you pay safely, understand what a screen is asking for, and avoid costly mistakes.
Say it simply
Free Returns means: A policy allowing you to send back an item at no cost if you are not satisfied.