Using the NHS App
Set up the NHS App and use it for common health tasks if you are registered with a GP in England.
Start the guide
Start with the first step, try it on your own device, and use the next-step section at the end if you want a clear follow-on guide.
Guide details and who this is for
Guide details
- Published
- July 2, 2026
- Updated
- July 18, 2026
- Country scope
- UK
Who this is for
Best for forms, payments, bookings, uploads, and official online tasks.
Slow down before you submit
When a guide involves forms, payments, or official services, double-check names, dates, and website addresses before you confirm.
Before you begin
What this guide helps you do
This guide focuses on the exact online task and the checks that matter before you confirm anything important.
Best time to use it
Use it when a website or app asks you to book, upload, pay, sign in, or share information.
Common mistake to avoid
Do not rush through names, dates, fees, or website details before the final confirmation.
Helpful tech words
Open a plain-English term first if you need it
A calmer way manage NHS tasks
The NHS App can help with everyday health tasks if you are aged 13 or over and registered with a GP surgery in England. You can use it on a phone, tablet, or through a web browser.
Before you set it up
You may need:
- Your phone or tablet
- An email address
- A mobile number
- Photo ID, depending on what you want to access
- Details that match your GP record
What you can usually do
- Order repeat prescriptions
- View GP health record information where available
- Check messages from NHS services
- Book or manage some appointments
- Find NHS advice and services
The exact features can depend on your GP surgery and NHS settings.
Set up safely
- Download NHS App from the official app store or visit nhs.uk/nhs-app.
- Check the app name and publisher before signing in.
- Follow the identity checks slowly.
- Use a strong password or passcode on your phone.
- Do not share NHS login codes with anyone.
When using prescriptions
- Check the medicine name carefully.
- Confirm the pharmacy or collection option.
- Look for confirmation before closing the app.
- Ask your GP surgery or pharmacy if something does not appear as expected.
If you are outside England
The NHS App is mainly for people registered with a GP surgery in England. Scotland, Wales, and Northern Ireland have different NHS systems and online services.
Tip: If a text or email says your NHS account must be verified urgently, do not tap the link. Open the NHS App or NHS website yourself.
If identity checks do not work
- Make sure your name, date of birth, postcode, and mobile number match the details held by your GP surgery.
- Take identity photos in good light and keep all four edges of the document visible.
- Do not repeatedly guess details or create several NHS logins.
- Use the help option in the official app, or ask your GP surgery whether your contact details need updating.
Some features require a higher level of identity verification. This is why one person may see prescriptions or records while another initially sees fewer options.
Protect health information on a shared phone
Use a screen lock and do not save login details in a browser profile shared with other people. Sign out after using the web version on a borrowed computer. A family member can help you follow the steps, but you should read and approve identity or consent prompts yourself.
The app is not an emergency service. For urgent medical help, follow current NHS guidance rather than waiting for an app message or appointment response.
Official help
Use the NHS App information and help pages for current eligibility, supported features, accessibility information, and account support.
NHS App
NHS Digital
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