Easy Steps to Get Going Again
Use these simple checks first when your phone, laptop, or tablet stops behaving the way you expect.
Many tech problems can be fixed in a minute or two. Start with the simple checks before assuming the device is broken.
What you will do in this guide
- Restart the device properly.
- Check your Wi-Fi or internet connection.
- Close frozen apps and look for updates.
Let's sort this out together
Most everyday tech problems have a simple fix. Work through these steps in order and stop as soon as the problem is solved.
Step 1: Restart the device
- Save any work if you can.
- Turn the device off fully.
- Wait about 30 seconds, then turn it back on.
This clears temporary problems and gives the device a fresh start.
Step 2: Check the internet connection
- Look at the Wi-Fi icon on your device.
- If it shows no connection, reconnect to your home Wi-Fi or another trusted network.
- Try opening one website to confirm the internet is working again.
Step 3: Close the app that stopped working
- On Windows, try Ctrl + Alt + Delete.
- On Mac, try Command + Option + Escape.
- On phones and tablets, swipe away the stuck app and reopen it.
Step 4: Look for updates
- Open the device settings.
- Check for system updates or app updates.
- Install updates, then test the problem again.
Try it yourself - work through one fix at a time Click to expand
Follow along and tick each step as you go. You can use a real device right now!
✨ Tip: Ticking these boxes only works on your screen — nothing is saved or sent anywhere.
You finished this guide
What do you want to do next?
If things are working again, build confidence with the browser and file guides. If not, take the notes you made and ask for support.