Easy Steps to Get Going Again

Let's Sort This Out Together

Most common tech problems have a simple fix. Follow these steps and you will be up and running again soon.

Step 1: Try turning it off and on again

1. Save any work you have open if you can.
2. Press the power button to turn your device off.
3. Wait 30 seconds, then press the power button to turn it back on.

This fixes most problems — it clears the device's memory and gives it a fresh start.

Step 2: Check your internet connection

1. Look for the Wi-Fi icon at the bottom-right of your screen (Windows) or top-right (Mac or iPhone).
2. If the icon shows no connection, click it and choose your Wi-Fi network or reconnect to Wireless@SGx.
3. Type your Wi-Fi password if asked, then press Connect.

Step 3: Close a program that has stopped working

1. Press Ctrl + Alt + Delete (Windows) or Command + Option + Escape (Mac).
2. Find the program that is not working in the list.
3. Click the program name, then click "End Task" or "Force Quit".

Step 4: Check for updates

1. Go to your device settings (the gear icon ⚙️).
2. Look for "Update" or "Software Update".
3. If an update is available, click "Install" and wait for it to finish.

Still stuck? Get free help in Singapore

• IMDA Seniors Go Digital helpline: 1800 10 80 800 (free call, Mon–Sun 8am–8pm)
• Visit your nearest Community Club or Public Library — staff can help you in person
• Use our Ask a Geek feature below and someone will reply to you