Jargon Buster
Plain English meaning, where you may see it, and what to read next if this word still feels unfamiliar.
Quick meaning
Real-time text-based customer support available on a website.
Think of it like this
Like walking up to a service counter, but online.
Where you may see this
You may hear this in email apps, messaging apps, video calls, and workplace instructions.
Why it matters
Knowing the term makes it easier to message people correctly and avoid simple communication mistakes.
Say it simply
Live Chat means: Real-time text-based customer support available on a website.
Keep going
More in Communication
Attachment
A file sent together with an email or message.
BCC (Blind Carbon Copy)
Sending a copy of an email to someone without the other recipients knowing.
Breakout Room
A smaller virtual meeting room created within a larger online conference where smaller groups can have private discussions.
Call Forwarding
Redirecting incoming calls from one number to another automatically.
Caller ID
A feature that displays the name or number of someone calling you before you answer.
CC (Carbon Copy)
Sending a copy of an email to additional recipients who are not the main audience but should be kept informed.
More L terms
Landing Page
The first page you see when you click a link, often designed to get you to do one specific thing.
Laptop
A portable computer with a built-in screen, keyboard, and trackpad that runs on a battery.
Large Language Model (LLM)
An AI system trained on vast amounts of text that can generate, summarise, and answer questions in natural language.
Latency
The delay between sending a request on the internet and receiving a response.
Launcher (Android)
The app that controls the appearance and organisation of your Android home screen.
Lazy Loading
A technique where images and content only load when you scroll down to them, speeding up initial page load.