Quick meaning
An automated chatbot that answers common customer questions before connecting you to a human.
Think of it like this
Like pressing numbers on a phone menu to route your call — automated first, human later.
Where you may see this
You may hear this in email apps, messaging apps, video calls, and workplace instructions.
Why it matters
Knowing the term makes it easier to message people correctly and avoid simple communication mistakes.
Say it simply
Support Chatbot means: An automated chatbot that answers common customer questions before connecting you to a human.